Refund & Cancellation Policy

Last updated: 3 October 2026

LogoRestore delivers digital files instantly after payment, so our policy is designed around that.

Cancellation

You can leave at any point before paying at no cost. Once payment is made, your files are made available straight away, so an order cannot be cancelled after payment.

When we will refund you

• We cannot restore your logo to a usable quality.
• Your files cannot be delivered or downloaded because of a problem on our side.
• You were charged more than once for the same order.
• Payment was deducted but you did not receive your files.

When we cannot refund

• You changed your mind after downloading the files, since digital files cannot be returned.
• The files match the free preview you approved.
• The logo you uploaded was not yours to use.

How to ask for a refund

Email hello@logorestore.com within 7 days of your purchase. Please include the email address you used for the order and a short note about the problem. We aim to reply within 24 hours on working days.

How refunds are paid

Approved refunds go back to the original payment method, usually within 5–7 working days, depending on your bank or card issuer.

Failed payments

If money was debited but the order did not go through, the amount is normally returned automatically by your bank within 5–7 working days. If it is not, write to us with your payment details and we will help.